Monthly Archives: December 2009

How can we use senses to work for us? Touch

How much do we pay attention to the senses when it comes to customer interaction? What we smell, what we can feel, what we see, what we taste and what we hear. How can we use the senses to work … Continue reading

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Customer Expectations

I had an employee who was having an allergic reaction to some medication last night so I had to go cover a store at closing. Fortunately I live close by so I was able to get there so he could … Continue reading

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How can we use senses to work for us? Smell

How much do we pay attention to the senses when it comes to customer interaction? What we smell, what we can feel, what we see, what we taste and what we hear. How can we use the senses to work … Continue reading

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Thank you retailers!

Well it’s finally here. December 25th, 2009. Even on the west coast kids and kids at heart are waking up to find goodies and gifts and games under the tree. For those of us responsible for purchasing the gifts, did … Continue reading

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"It’s kind of fun to do the impossible."

I put it in quotes for a reason. It’s a quote from Walt Disney. I recently participated in the Disney Approach to Leadership Excellence program at the Walt Disney World’s Beach Club Resort. One of the facilitators of the program … Continue reading

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