Daily Archives: December 30, 2009

How can we use senses to work for us? Touch

How much do we pay attention to the senses when it comes to customer interaction? What we smell, what we can feel, what we see, what we taste and what we hear. How can we use the senses to work … Continue reading

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Customer Expectations

I had an employee who was having an allergic reaction to some medication last night so I had to go cover a store at closing. Fortunately I live close by so I was able to get there so he could … Continue reading

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