Monthly Archives: February 2010


Hopefully, we would never put a sign up in our stores barring anyone from entering. but because of the level of service, or lack thereof, a lot of establishments do just that. They are saying “Keep Out” or “you’re not … Continue reading

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The Usual?

I went to one of my favorite lunch spots recently. This place has the best chicken salad sandwich on the planet as far as I’m concerned. I have been going there off and on for the last 22+ years. . … Continue reading

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Guest Experience vs. Customer Service

Guest Experience vs. Customer Service. How do you make your “customers” feel like invited guests? I can’t do this justice. Read this blog to see what he has to say about it. He’s a better writer than I am anyway. … Continue reading

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Knowing when to stop talking

Albert Einstein (1879-1955) was well known in the science world for his work in physics, specifically in the work of relativity. He received the 1921 Nobel Prize in Physics. So, I am sure most of you are asking why I … Continue reading

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How much time do you have?

“Time is all you have. And you may find one day that you have less than you think.” The Last Lecture by Dr. Randy Pausch I finished reading “The Last Lecture” recently. It is a wonderful book about achieving childhood … Continue reading

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