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Monthly Archives: October 2010
Let’s be careful out there
Wow! I was going through my old posts and saw that this one was still labeled as “draft” and not published. Not to worry. I want to offer some of the lessons learned from the Disney Institute’s Quality Service program … Continue reading
Posted in Disney, Quality, Safety, Standards
2 Comments
Professional Development – No More Status Quo
How much is devoted to professional development in your budget each year? Just because you are out of school, paid off your student loans and saving for your kids college tuition doesn’t mean that the learning stops for you. “In … Continue reading
Posted in Career, Development, Organization, Professional, Skills, Status Quo
2 Comments
We are all insane
Heard someone say this recently. It is so revealing. “Insanity is doing the same thing over and over and over again and expecting different results.” How often do we find ourselves going through the same motions, stuck in the same … Continue reading
Good Service vs. Great Service
The Disney Institute recently put out this request on Twitter and Facebook. “In a word or two, reply to tell us what you think distinguishes good service from great service.”Here are some of the responses received from around the world: Great … Continue reading
Accentuate The Positive – Eliminate The Negative
“Latch on to the affirmative and don’t mess with Mr. In-between.” This is a great song written by Harold Arlen and Johnny Mercer back in the 1940’s. The Andrews Sisters also made it popular Now let’s bring the idea forward … Continue reading
Posted in In-between, Maximize, Negative, Positive, Talents
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