- David on Restoring confidence
- Patty on Restoring confidence
- Jordan Peterson on Lost on a shelf
- David on I’ve been whining
- Patty Hebert on I’ve been whining
Monthly Archives: December 2010
Are you in business for one or a million?
Would you rather have one customer or a million? No brainer, right? What if you had a million customers spending a dollar each? What about one customer spending a million dollars? What’s the difference? There really isn’t any. I recently … Continue reading
Posted in Best Customer, Million Bucks Comments Off on Are you in business for one or a million?
Customer service lessons from the Wizard of Oz
David. Come on. Really? The Wizard of Oz? How can a make believe world about a place located on the other side of a rainbow relate to customer service? It’s pretty easy. If you’re a bank teller, an auto assembly … Continue reading
Posted in Brain, Common Sense, Courage, Heart, Learn 4 Comments
At the end of the day . . .
If you are not using Google Alerts (thank you Jeff), I would encourage you to do so. One of the alerts I get is on the phrase “it’s all about the customer” whether it is my blog or a story … Continue reading
Posted in Beginning, Google Alerts 4 Comments
Change, Change, Change
Changes are coming and are right around the corner. “It’s All About The Customer” may be down for a few days. Let me echo what my kids said at my first 5K a couple of months ago . . . … Continue reading
Posted in Change, GoDaddy.com, Love Your Job 5 Comments
Instant Feedback: Converting Visitors to Customers
It’s a simple question. Last year, while surfing the website of a well known travel company, I closed my web browser and immediately another window popped open in order to find out why I did not make a purchase before … Continue reading
Posted in Customer, Fortune 100, Question, Visitor 2 Comments