3 responses

  1. Donna Flanagin
    December 11, 2010

    Right on target.


  2. David Balentine
    December 12, 2010

    Thanks Donna. A friend sent me an email saying this one sounded like a repeat. If we're not reminding ourselves the importance of repeat business we won't have any.


  3. Donna Flanagin
    December 13, 2010

    Too funny, the one thing you can gather from that is that people are reading and that is great 🙂 You have my vote to repeat all you want and say it differently, customer service matters.


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