Customer service lessons from the Wizard of Oz

David. Come on. Really? The Wizard of Oz?

How can a make believe world about a place located on the other side of a rainbow relate to customer service?

It’s pretty easy.

If you’re a bank teller, an auto assembly engineer or a school teacher, you can incorporate the values embodied in the characters Dorothy encounters along her journey.

Brain, Heart, Courage
Brain – Make common sense common practice.
Heart – Have compassion and a will to serve
Courage – Be bold, make mistakes, learn and become better
Next time you watch the movie, remember these three attributes.

This entry was posted in Brain, Common Sense, Courage, Heart, Learn. Bookmark the permalink.

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