Customer service lessons from the Wizard of Oz

David. Come on. Really? The Wizard of Oz?

How can a make believe world about a place located on the other side of a rainbow relate to customer service?

It’s pretty easy.

If you’re a bank teller, an auto assembly engineer or a school teacher, you can incorporate the values embodied in the characters Dorothy encounters along her journey.

Brain, Heart, Courage
Brain – Make common sense common practice.
Heart – Have compassion and a will to serve
Courage – Be bold, make mistakes, learn and become better
Next time you watch the movie, remember these three attributes.

This entry was posted in Brain, Common Sense, Courage, Heart, Learn. Bookmark the permalink.

4 Responses to Customer service lessons from the Wizard of Oz

  1. jeff noel says:

    Very nice. Love it.

  2. P.H. says:

    I like the Courage piece, myself. There is a lot of wisdom to be gained from living and learning.

  3. David Balentine says:

    Thank you Jeff. Sometimes a few words can get the point across.

    Patty, I love the courage part. It's okay to make mistakes. How else would we grow?

  4. David Balentine says:

    And I totally missed a PS for this post.

    PS. I played the part of the Tin Woodsman as a high school junior.

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