Monthly Archives: January 2011

Everybody suits up

Pick your analogy. Football players on the same team wear the same uniform. Most fast food chains have the same uniform. If you are a seasoned veteran of Disney theme parks, I bet you can match the uniform with the … Continue reading

Posted in Customer Service, Leadership, Purpose | 4 Comments

Genuinely nice

You never know who you’ll run into while working. Most “celebrities” blend in with the crowd. Some like the attention and some just want to lead a normal life away from the hustle and bustle that accompanies stardom. What if … Continue reading

Posted in Customer Service | 2 Comments

Who are you?

“The measure of who we are is what we do with what we have.” Vince Lombardi I often chuckle when I hear someone say they are going to give 110% of what they have toward some effort. Well, I’m here … Continue reading

Posted in Giving, Purpose | 6 Comments

Sorry to disappoint you

But . . . What if we could say we’re sorry before anything bad happened? That’s a good thing, right? If we greet our customers at the door with apologies, they’ll eventually get the hint and stop doing business with … Continue reading

Posted in Customer Service, Purpose | 2 Comments

New Blog Address

I’ve moved.  Click here to go to the new site! Feedback is desired and welcomed! David Tweet

Posted in Uncategorized | Leave a comment