The secret is out. Or maybe it was no secret at all.
Disney. It’s a place I enjoy. I go there for fun. I go there to learn. I go there for affirmation. That’s why I made my special request.
I wear a pin to work everyday. This pin is very special to me as it was a gift from a Disney Cast Member. It has nothing to do with my job. Yet it has everything to do with my job.
About a year ago, a customer noticed I was wearing the pin. He asked how it came into my possession. This turned into a five-minute conversation describing the history of the pin and why I proudly wear it all the time. From that moment, he made it crystal clear to me that he wants my pin. I wasn’t ready to give it up. So I did the next best thing I knew how to do.
I put in a special request for the pin directly from the source.
I emailed my Business Solutions Advisor, asking where I could buy the pin for my customer. Well, it arrived at my house within 2 days of my request, at no charge! There’s another WOW moment!
In just a few hours (for those of you reading this on Wednesday morning), I will be delivering a new pin to my customer. He has no clue what’s in store!
How do you handle those special requests from your customers? What if it is something outside of the business or service you offer? Is this one customer worth it?
Day 16 – “It’s kind of fun to do the impossible.”