If you remember, I recently made a post about making someones day.
We were about to throw out the envelope the afore mentioned surprise came in and I failed to see the note included from my friend Stephen, a Disney Cast Member.
It’s one sentence. It’s simple. But it’s an extra little WOW that turned an ordinary request into an extraordinary turn of events.
How long did it take him to write it? Probably a few seconds.
But that’s all it took. He could have sent the pin without a note and for most companies, that would be the end of their obligation. But that’s not how they do business.
They create an atmosphere where little WOW’s along the way add up to being more than a big WOW every now and then.
Not everyone can be a Van Gogh, or Rembrandt, or Picasso. Most of the time you’ll recognize these artists’ work.
A simple note to say “Thanks” is sometimes all that’s necessary. Don’t struggle over what to say.
Is the note a piece of art because of the author? Or is it art because we realize just how rare this occurrence actually is?
It doesn’t matter. Write the note.
Day 25 – The art of a thank-you note