No matter what you do

My job is to care for the number 3

My job is to care for the number 3.

Where do you work? I don’t mean which company. But physically, where is your desk/cubicle/office/workspace located? Do you have contact with customers directly?

No matter what you do, you have a hand in dealing with your customers. If you work in the mail room, or you are the night watchman, or you are the guy that takes care of the Number 3, you have a responsibility to your customers.

In November 2009, I attended Disney’s Approach to Leadership Excellence, a course offered by Disney Institute. Part of this course involved field experiences where we observed Cast Members at work. One observation I made was of the custodial staff. While we weren’t told this, I figured out they had to be some of the most knowledgeable Cast Members within the entire resort. Why? They have to know the location of every ride, every restaurant, every restroom and a host of other answers to questions they will be asked by guests from around the globe.

So, if you think your job doesn’t matter, think again. Even if your job is to take care of the Number 3, everything you do is for your customer.

Day 29 – No matter what you do.


PS. If you are the first person who can name the ride in the picture above, I’ll send you a prize.



This entry was posted in 31 Day Challenge,, Disney Institute, Disney's Approach to Leadership Excellence. Bookmark the permalink.

9 Responses to No matter what you do

  1. Donna Flanagin says:

    When we re-modeled, I moved my office right next to the reception area. At first I thought it would be too disruptive, but quite the contrary. I love seeing all the guests that come in and I try to talk to each one of them. I do have to add that in my business I do not have a constant stream of guest, so I am blessed to be able to take the time for those that do come to visit.

    P.S. The magic carpet ride of Aladdin.

  2. David says:


    I found myself doing the same thing today. I do some work for other stores in our group and I was at the desk in the back (since I needed the printer). I “popped” up a few times today as customers came in!

    BINGO! You answered correctly! I’ll need your mailing address to send your prize. Is it okay to send it to the store?

    I’ll be Tweeting and blogging about my upcoming Disney Institute course next week! Stay tuned!


  3. jeff noel says:

    Way to go Donna.
    David, bet you can’t wait. (like the understatement of the decade)

  4. Patty Hebert says:

    Have a great time at DI. Can’t wait to read all about it.

    • David says:

      I will, Patty. It will be a time for me to learn more about my new phone. I can tweet, post, add pictures . . . it can do it all. And I can’t wait to tell the world!

      Okay, Jeff, maybe I do get a “little” excited.

  5. Donna Flanagin says:

    802 Evans Ave Ste 1
    Valparaiso IN 46383

    Oh, I am soooo happy for you. Can’t wait to read your blogs too. DI is coming to Valparaiso in August, so I will be able to get my tank filled up again.

    • David says:

      Donna, it will be on its way after i return from Disney. I hope to get you something special!

      And I’m sure I’ll be adding to my swag collection!

  6. Pingback: 31-day challenge | It's All About The Customer

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