One thing you don’t want to hear: “This is my first day on the job! Please excuse my incompetence.”
Friday, we had the privilege of going through the process of becoming a Cast Member at Norway in Epcot. This was for training purposes only. (Hey, I can dream, can’t I?)
We were taken through a Traditions class where we learned about the history, the now and the future of the Walt Disney company.
We were quizzed about the Disney Service Basics:
- I project a positive image and energy.
- I am courteous and respectful to all Guests.
- Stay in character – play the part.
- Go above and beyond.
Okay. Now you know the secrets of delivering great service. So, go on. Do it. DO it. DO IT!
Just because you know what to do, it doesn’t always work out. Why not?
For starters, do you have the right people in place who are capable of completing their job using the guidelines above? Are you, as a leader, helping to bring these basic, common sense practices to life?
“We work hard to do the best job possible.” Walt Disney
Do your best job possible. Earn your ears!