As a business owner, what do you expect from your customer? As a customer, what do you expect from a business? At some time, we all are a customer of someone.
Thanks to Lee Cockerell, former Executive Vice President of Operations for the Walt Disney World Resort, for today’s post.
Disney has four Guest Expectations:
- Make me feel special.
- Treat me as an individual.
- Respect my children (and me).
- Have knowledgeable Cast Members
As a leader, are your employees trained well enough to exceed your customers expectations with these expectations in mind?
After all, it’s how we expect to be treated.
What do you expect?
PS. Lee also has a great iPhone app, Creating Magic. It will give you a daily dose of excellence.