What do you expect?

Excellent

As a business owner, what do you expect from your customer? As a customer, what do you expect from a business? At some time, we all are a customer of someone.

Thanks to Lee Cockerell, former Executive Vice President of Operations for the Walt Disney World Resort, for today’s post.

Disney has four Guest Expectations:

1. Make me feel special.
2. Treat me as an individual.
3. Respect my children (and me).
4. Have knowledgeable Cast Members

As a leader, are your employees trained well enough to exceed your customers expectations with these expectations in mind?

After all, it’s how we expect to be treated.

What do you expect?

[five-star-rating]

PS. Lee also has a great iPhone app, Creating Magic. It will give you a daily dose of excellence.