What do you expect?

Excellent

Excellent

As a business owner, what do you expect from your customer? As a customer, what do you expect from a business? At some time, we all are a customer of someone.

Thanks to Lee Cockerell, former Executive Vice President of Operations for the Walt Disney World Resort, for today’s post.

Disney has four Guest Expectations:

  1. Make me feel special.
  2. Treat me as an individual.
  3. Respect my children (and me).
  4. Have knowledgeable Cast Members

As a leader, are your employees trained well enough to exceed your customers expectations with these expectations in mind?

After all, it’s how we expect to be treated.

What do you expect?

[five-star-rating]

PS. Lee also has a great iPhone app, Creating Magic. It will give you a daily dose of excellence.

 

This entry was posted in Expectations, Leadership, Lee Cockerell. Bookmark the permalink.

1 Response to What do you expect?

  1. David says:

    Sorry folks. Something happened and today’s post did not load properly. I had to rewrite most of it this morning.

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