In a word? Try frustrated.
Somebody calls. They need something. But their regular store doesn’t carry it. The customer complains to us. . . . like we can do anything about it. We don’t own that other store. We don’t place the orders. We don’t know their customers. The owner of that store doesn’t value their customers the way we do. Sounds like they have the wrong attitude toward customer service.
Sure wish something could be done . . .
Wait a minute . . . We can do something about it. While we can’t change the attitude of the other business, we can change the way their customer looks at us.
In the words of Mighty Mouse, “Here I come to save the day!”
We will be happy to get that product for you.
We will go out of our way to earn your business.
We will make you feel special.
We need you that much!
If the other store won’t change their attitude, we’ll influence yours.