How can you change someone’s attitude?

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In a word? Try frustrated.

Somebody calls. They need something. But their regular store doesn’t carry it. The customer complains to us. . . . like we can do anything about it. We don’t own that other store. We don’t place the orders. We don’t know their customers. The owner of that store doesn’t value their customers the way we do. Sounds like they have the wrong attitude toward customer service.

Sure wish something could be done . . .

Wait a minute . . . We can do something about it. While we can’t change the attitude of the other business, we can change the way their customer looks at us.

In the words of Mighty Mouse, “Here I come to save the day!”

We will be happy to get that product for you.

We will go out of our way to earn your business.

We will make you feel special.

We need you that much!

If the other store won’t change their attitude, we’ll influence yours.



This entry was posted in Attitude, Customers for Life, Exceed Expectations, Extra Mile, It's All About the Customer. Bookmark the permalink.

3 Responses to How can you change someone’s attitude?

  1. jeff noel says:

    Every situation, properly perceived, is an opportunity.

  2. David says:

    And to recognize that on a daily basis is a challenge. Or is it an opportunity to become better?

  3. Patty Hebert says:

    In my very humble opinion: You can’t change someone’s attitude, but you can change how you react to them.

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