It’s not a one time thing. It’s practiced daily. It’s a part of every decision, every action, every plan.
For those of you who are the early risers and early readers, what were you thinking when today’s post wasn’t there at 6:00 am? What about 7? Did you think I forgot? Had you become so used to a certain level service that you were disappointed when there was a change?
Thanks to the suggestion of a friend (edit: good friend), I started putting a 5-star rating on my blogs. What if we were able to give an immediate rating every time we were served? Whether it was on the phone or in person or through email, would it change the way you were served?
It shouldn’t. Because excellence isn’t just a one time thing.