There are some companies who get it when it comes to customer service. And by get it, I mean they include the little things that most other companies choose to ignore.
Flowers on tables in restaurants are nothing new. Fresh flowers are usually reserved for more upscale establishments.
Not only did this fast-food restaurant have fresh flowers on the table, they also had them in the restroom.
And it was real. And it made me smile. And it made me realize that they go above and beyond what is expected.
It had no bearing on the taste of the food. It had no influence on the cost of the food.
If that’s the case, then why am I writing about it here?
Because no matter where you are or what you do, it’s all about the customer.
Thank you, Chick-fil-a.