“Let me check with my manager first.”
“I’m not sure we can do that. Let me call and find out.”
Words you never want to hear as a customer. You go into a retail store and you have a problem. The person behind the counter gives you a line like those above. You just know it’s going to be a hassle.
But the process, no matter how hard, should not be remotely recognizable by your customer.
The selection and training of the right employee begins the moment a potential candidate walks through your front door.
Cast the right person in the right job. Train them right and they won’t need to get approval.
Your customers will be amazed.
[five-star-rating]
PS. Thanks to my new iPhone app, I can make my own “tilt-shift” photos. Thanks Mike.
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