“I’d rather entertain and hope that people learn, than teach and hope that people are entertained.” —Walt Disney
When I call a business/store/restaurant/other company, I want to know who I’m talking to.
Do you have a script or a greeting you use whenever you answer the phone? Does it include your name? Does it include a clever saying that grabs your caller’s attention?
You only have a few seconds to impress your guest when they call you on the phone. Due to so many choices available to shoppers today, that phone call could be your ticket to a successful year. Or it can be one step closer to failure.
I had a pleasant conversation yesterday from a caller who dialed our number by mistake. Instead of grumbling “wrong number” into the phone and hanging up, we talked about the weather and I told her we were having a sale. She didn’t live in the area but was thankful that I was so nice to her, a total stranger.
If you care to invest that much in a stranger, be sure you are investing at least the same in your regular customers.
They’ll appreciate the attention.Tweet