I’m thinking

One satisfied customer.

A question posed by a good wise friend.

“Should we simply strive to satisfy the customer or should we strive to do what is in their best interest?”

Discuss.

This entry was posted in Customer Centric, Satisfaction. Bookmark the permalink.

3 Responses to I’m thinking

  1. Patty Hebert says:

    Excellent question. As a parent I grapple with this everyday. Especially in the summer when my customers are home much of the time. Do I allow them to eat whatever they want ( True question: Mom can I have ice cream for breakfast?) Which might not be in their best interest health wise. Or do I lay out 3 healthy square meals a day. Setting great examples but with no room for their own growth. Truth be told, our home life is a mixture of both. (True answer said with a smile: Sure,) Crazy mommy.

  2. Donna Flanagin says:

    I would strive for both if possible and let the customer choose. Is that too idealistic?

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