A question posed by a good wise friend.
“Should we simply strive to satisfy the customer or should we strive to do what is in their best interest?”
Excellent question. As a parent I grapple with this everyday. Especially in the summer when my customers are home much of the time. Do I allow them to eat whatever they want ( True question: Mom can I have ice cream for breakfast?) Which might not be in their best interest health wise. Or do I lay out 3 healthy square meals a day. Setting great examples but with no room for their own growth. Truth be told, our home life is a mixture of both. (True answer said with a smile: Sure,) Crazy mommy.
I would strive for both if possible and let the customer choose. Is that too idealistic?
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