Monthly Archives: July 2012

Good job

If you have to file a workers’ comp claim because you’ve received too many pats on the back for a job well done . . . . well . . . . Good for you! And if you are a … Continue reading

Posted in Appreciate, Celebrate, Disney Institute, People Management, Thank you | Leave a comment

Reacting too quickly?

Quick. Someone has done you wrong. It could be to your business, your family, friends or directly at you. It’s horrible, maybe even bordering on tragic. What do you do about it? Wise advice given to a family member under … Continue reading

Posted in Choices, Patience | 1 Comment

Dreams have no age limit

Dreams aren’t just for children. Do you dream for a better life? More business? Better health? Don’t give up your dream just because you are no longer a child. Tweet

Posted in Children, Dreams | 6 Comments

Sales tips

Props to my friend and fellow survivor Mark Sanborn for today’s tip. “Control what your competitor can’t affect: how hard you work, how well you know clients & how much you are willing to prepare.” Thank you, Mark, for your … Continue reading

Posted in Exceed Expectations, Mark Sanborn, Service | 2 Comments

I’m thinking

A question posed by a good wise friend. “Should we simply strive to satisfy the customer or should we strive to do what is in their best interest?” Discuss. Tweet

Posted in Customer Centric, Satisfaction | 3 Comments