Number one excuse

He didn’t have a leg to stand on. He is an Ironman.

Want to know what the #1 excuse for bad customer service is?

I’ll share that tidbit with you tomorrow. But first, I’d like to hear what you think is the top reason.

Is it lack of training? Lack of caring? Lack of initiative?

What say ye?

This entry was posted in Bad Service, Excuse, Rajesh Durbal. Bookmark the permalink.

4 Responses to Number one excuse

  1. Patty Hebert says:

    I’d say a toss up between lack of training and lack of caring.

  2. Jeff Noel says:

    David, imho, it’s believing that the task they were hired to do, trained to do, and are informally and formally evaluated on – they think that’s their #1 job. The “job” is secondary.

    • David says:

      Maybe because that’s what they’ve been taught? There are times when it’s perfectly acceptable to remain inside your box. Safety, Courtesy, Show, Efficiency. Safety is definitely in the box and job #1.

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