The customer is always . . .

Teaching your people how to react can go a long way in developing customers for life.

. . . the customer.

They are not always right. The company isn’t always right. There’s a balance.

You have a hot-headed customer come into your operation. Sometimes they just need to be heard. Other times, they have a legitimate complaint that needs your immediate and full response.

Could it be that their expectations are higher than their experience?

Do your customers know what your policy is regarding complaints? Returns? Refunds? Clear communication with your customer is key to building repeat and referral business.

This entry was posted in Disney Institute, Expectations, Good Service, People Management, Uncategorized. Bookmark the permalink.

5 Responses to The customer is always . . .

  1. Jeff Noel says:

    Was at DI yesterday, and will be there again today. Love the place. 🙂

  2. David says:

    Yeah? I hear nothing but great things about them. They kinda make you DThink about yourself and your operation so you can DSolve the struggles you have. They also might lead you to a higher DPurpose. 🙂

  3. ShelleyJ says:

    Hi David!

    Its been a while since we chatted DI, I still so long to take those courses offered and after 2 times of disappointment of not getting to attend, I need to focus on saving the monies myself and take it on my time.

    Shelley

    • David says:

      Hey Shelley.

      Don’t give up the dream of attending a DI class. It will happen. As a matter of fact, I’m preparing a presentation tonight about DI. They are coming to Atlanta for a one-day Business Excellence course and I have been charged of selling the idea to our other managers.

      When I got the call today from my boss I was beside myself! An investment made nearly 3 years ago is starting to pay off.

      Keep the faith!

  4. Jeff Noel says:

    David, a broken record… the long way is the short cut.

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