The roses aren’t always smelling sweet or in full bloom. So what do you do to maintain the magic?
Many companies have processes in place to deal with times when there is a negative atmosphere. This could be a bad news report, a breakdown in your supply chain, or weather that interrupts your operation.
It could be an employee that doesn’t show up when scheduled. It could be a power outage in your building. Whatever the reason, have a plan. Not a plan B or C but a plan.
In other words, be prepared for anything that comes along. This means that you communicate and practice your plan until it becomes second nature. Be flexible and pack an extra measure of patience.
Magic doesn’t just happen. Working the process creates the magic.Tweet