Everyone is your customer

Hopefully you are sitting down as you read this. We have a Disney trip scheduled for next month. I know, shocker.

We are only 37 days away from the start of our trip and with the current crisis and no firm opening date, I used the online chat feature to contact a Disney Cast Member and get the news straight from them.

I got my answer . . . I was pretty sure what it was going to be. And then it occurred to me that I wasn’t chatting with a computer bot. It was a real person on the other end of the screen.

I turned the tables on her and instead of asking questions that satisfied my personal agenda, I asked how she was doing. We sometimes forget the workload that has been placed on others right now. It’s been almost 60 days since Disney has had to shut down their theme parks. I can’t imagine the stress remaining cast members are under dealing with guests from all around the world who’s travel plans have been affected. Having to answer the same question a dozen times (or more) a day can be demanding.

You can see her response in the picture above.

Treat everyone as though they were your customer. Be nice. Be kind. Treat others as you want to be treated.

This entry was posted in Customer Centric, Kindness. Bookmark the permalink.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.