Author Archives: David

But if you will, hear me

We often ask our listener to pay attention as if we have some profound wisdom to share. And we very well might have THE answer being sought. Much of 2020 was filled with noise. The constant regurgitation of topics that … Continue reading

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Everyone is your customer

Hopefully you are sitting down as you read this.¬†We have a Disney trip scheduled for next month. I know, shocker. We are only 37 days away from the start of our trip and with the current crisis and no firm … Continue reading

Posted in Customer Centric, Kindness | Leave a comment

It starts with recovery

You don’t build the product for yourself. You need to know what the people want and build it for them. Walter Elias Disney If your company isn’t omni channel or offering integrated solutions to your customers’ liking, you may find … Continue reading

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Hello September

Why wait until January to resolve to make a change? “I find that waiting until an arbitrary time to start achieving my goals is the best way to do it.” “I want everything to be perfect before I start.” “The … Continue reading

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Dreams of the future

Had a great conversation with a mentor recently. Just hearing his voice brings back great memories. I told him that I’m still holding on to one of my goals in spite of a (possible) age restriction. Can’t let it deter … Continue reading

Posted in Disney Institute, Disney's Approach to Leadership Excellence, Dreams, Future | Leave a comment