-
Recent Posts
Blogroll
Recent Comments
- David on Restoring confidence
- Patty on Restoring confidence
- Jordan Peterson on Lost on a shelf
- David on I’ve been whining
- Patty Hebert on I’ve been whining
Archives
January 2021 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Meta
Author Archives: David
But if you will, hear me
We often ask our listener to pay attention as if we have some profound wisdom to share. And we very well might have THE answer being sought. Much of 2020 was filled with noise. The constant regurgitation of topics that … Continue reading
Posted in Listen, Opportunity
Leave a comment
Everyone is your customer
Hopefully you are sitting down as you read this. We have a Disney trip scheduled for next month. I know, shocker. We are only 37 days away from the start of our trip and with the current crisis and no firm … Continue reading
Posted in Customer Centric, Kindness
Leave a comment
It starts with recovery
You don’t build the product for yourself. You need to know what the people want and build it for them. Walter Elias Disney If your company isn’t omni channel or offering integrated solutions to your customers’ liking, you may find … Continue reading
Posted in Training, Uncategorized
Tagged Better Service, Innovation, Service, service recovery
Leave a comment
Hello September
Why wait until January to resolve to make a change? “I find that waiting until an arbitrary time to start achieving my goals is the best way to do it.” “I want everything to be perfect before I start.” “The … Continue reading
Posted in Uncategorized
Leave a comment
Dreams of the future
Had a great conversation with a mentor recently. Just hearing his voice brings back great memories. I told him that I’m still holding on to one of my goals in spite of a (possible) age restriction. Can’t let it deter … Continue reading