Author Archives: David

Everyone is your customer

Hopefully you are sitting down as you read this.¬†We have a Disney trip scheduled for next month. I know, shocker. We are only 37 days away from the start of our trip and with the current crisis and no firm … Continue reading

Posted in Customer Centric, Kindness | Leave a comment

It starts with recovery

You don’t build the product for yourself. You need to know what the people want and build it for them. Walter Elias Disney If your company isn’t omni channel or offering integrated solutions to your customers’ liking, you may find … Continue reading

Posted in Training, Uncategorized | Tagged , , , | Leave a comment

Hello September

Why wait until January to resolve to make a change? “I find that waiting until an arbitrary time to start achieving my goals is the best way to do it.” “I want everything to be perfect before I start.” “The … Continue reading

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Dreams of the future

Had a great conversation with a mentor recently. Just hearing his voice brings back great memories. I told him that I’m still holding on to one of my goals in spite of a (possible) age restriction. Can’t let it deter … Continue reading

Posted in Disney Institute, Disney's Approach to Leadership Excellence, Dreams, Future | Leave a comment

Just a little suggestion

It’s not Hump Day. But if you’ve been to Walt Disney World and you know this scene, then the song should be running through your head. You’re welcome. And while you’re thinking about it, even with over 7 billion people … Continue reading

Posted in Guest, Service, Walt Disney World | Leave a comment