Author Archives: David

Everyone is your customer

Posted on May 10, 2020 by David

Hopefully you are sitting down as you read this. We have a Disney trip scheduled for next month. I know, shocker. We are only 37 days away from the start of our trip and with the current crisis and no firm … Continue reading →

Posted in Customer Centric, Kindness | Leave a comment

It starts with recovery

Posted on February 2, 2020 by David

You don’t build the product for yourself. You need to know what the people want and build it for them. Walter Elias Disney If your company isn’t omni channel or offering integrated solutions to your customers’ liking, you may find … Continue reading →

Posted in Training, Uncategorized | Tagged , , , | Leave a comment

Hello September

Posted on September 1, 2019 by David

Why wait until January to resolve to make a change? “I find that waiting until an arbitrary time to start achieving my goals is the best way to do it.” “I want everything to be perfect before I start.” “The … Continue reading →

Posted in Uncategorized | Leave a comment

Dreams of the future

Posted on January 16, 2019 by David

Had a great conversation with a mentor recently. Just hearing his voice brings back great memories. I told him that I’m still holding on to one of my goals in spite of a (possible) age restriction. Can’t let it deter … Continue reading →

Posted in Disney Institute, Disney's Approach to Leadership Excellence, Dreams, Future | Leave a comment

Just a little suggestion

Posted on January 15, 2019 by David

It’s not Hump Day. But if you’ve been to Walt Disney World and you know this scene, then the song should be running through your head. You’re welcome. And while you’re thinking about it, even with over 7 billion people … Continue reading →

Posted in Guest, Service, Walt Disney World | Leave a comment