Category Archives: Beginning

Can you see the road ahead?

So you’ve reviewed your business plan.¬†You’ve picked out a location. You’ve got a marketing plan in place. You’ve hired the right people. Can you see where you’re going? We get caught up in the planning that we sometimes fail to … Continue reading

Posted in Beginning, Business Growth, Determined, Dreams, Execution, Focused, Goals, Progress, Vision | Leave a comment

Are you ready to die?

David. Really? Are we getting that deep on a blog about customer service? Yep. Get ready. It’s going to get a little cerebral today. Whether you are a budding entrepreneur out or you’ve been in business for 20 years, you … Continue reading

Posted in Beginning, Business Growth, Change, Dreams, Growth | 3 Comments

It is the little things

What do you notice about the picture above? I’ll give you a moment. Got it yet? Here’s a hint. It’s something we all learn to do as a child. Yep. I tied my own shoe. If we are constantly reviewing … Continue reading

Posted in Attention to Detail, Basics, Beginning | 1 Comment

Inspiration is sweet and lovely

Sometime in the 1976-77 school year, I was introduced to the sound of barbershop harmony. In part, it is a melody line surrounded by three harmony parts – tenor, baritone and bass. Having been raised on acapella singing, this was … Continue reading

Posted in Back In The Day, Beginning, Following, Inspiration, Leadership | 4 Comments

A month of Innovation – Day 28

For most of May, I have brought you quotes from one of the world’s most recognized names, Walter Elias Disney. Today is going to be different. Last evening, I had the privilege of attending the graduation ceremonies of a local … Continue reading

Posted in Beginning, Career, Challenge, Excellence, Hard Work, Innocence | 2 Comments