Category Archives: Choices

Reacting too quickly?

Posted on July 23, 2012 by David

Quick. Someone has done you wrong. It could be to your business, your family, friends or directly at you. It’s horrible, maybe even bordering on tragic. What do you do about it? Wise advice given to a family member under … Continue reading →

Posted in Choices, Patience | 1 Comment

You know what I’m sayin?

Posted on March 22, 2012 by David

There have been times when we have opened our mouth to speak and, without thinking, uttered a word or two that needed to be reeled back in. Even though that bell can’t be unrung, hopefully we’ve been trained to perform … Continue reading →

Posted in Attention to Detail, Choices, Common Sense, Communicate, Consistency, Disney Institute, Quality Service | 4 Comments

One size, that’s all

Posted on July 14, 2011 by David

Do you offer your customers a feast? “Nope. We only offer medium sized blue widgets.” While you may be limited in your product assortment, your customers aren’t looking for your limitations. They want a smorgasbord of options. They also want … Continue reading →

Posted in Choices | 3 Comments

Presidential Inspiration

Posted on June 25, 2011 by David

A period of our history that no man should be proud of. There was nothing civil about the War Between the States. But a figure that rises above the bloody battlefields and old slave quarters is the man pictured above. … Continue reading →

Posted in Choices, Right | Comments Off on Presidential Inspiration

He’s less of a man

Posted on June 9, 2011 by David

This was at the end of the Make-a-Wish 5K in Marietta, Georgia, October 2010. If you’re a regular reader of “It’s All About The Customer” you’ll probably notice the guy on the right. Unless you’re a personal friend, you probably … Continue reading →

Posted in Challenge, Change, Choices, Determined, Encouragement, Focused, Hard Work, Inspiration, Motivation, Purpose | 6 Comments