Category Archives: Communicate

Bottom line

Businesses are always looking for ways to increase it. They either focus on increasing revenues or decreasing costs. Instead of it being an either or situation, how about giving your employees greater ownership in the company? I don’t mean making … Continue reading

Posted in Communicate, Goals, Ownership, Performance | Leave a comment

Relax – Just say no

Deadlines. Special requests. Account payables. Favors. It can be overwhelming at times. And you still have customers to take care of. You do know it’s okay to say no, right? Prioritizing requests and organizing your regular duties may mean you have … Continue reading

Posted in Communicate, Maturity, Organization, Overwhelming, Responsibility | 4 Comments

What is your quest?

How many of you are thinking of Monty Python right now? Minor geek check there. But, seriously, where are you headed? Do you have a goal in mind or are you wandering aimlessly? If you are a leader (the “if” … Continue reading

Posted in Business Growth, Career, Communicate, Disney Institute, Disney's Approach to Leadership Excellence, Following, Growth, Jeff Noel, Leadership, Vision | 4 Comments

Succinct

Check your mission statement, your employee handbook, your own vernacular. Are you using large, copious, voluminous words to make your point? Chances are they also make it into your vocabulary when talking with your customers. Keep it simple. And make … Continue reading

Posted in Basics, Communicate, Guestology, Reaching Customers, Simplicity | 3 Comments

You know what I’m sayin?

There have been times when we have opened our mouth to speak and, without thinking, uttered a word or two that needed to be reeled back in. Even though that bell can’t be unrung, hopefully we’ve been trained to perform … Continue reading

Posted in Attention to Detail, Choices, Common Sense, Communicate, Consistency, Disney Institute, Quality Service | 4 Comments