- David on Restoring confidence
- Patty on Restoring confidence
- Jordan Peterson on Lost on a shelf
- David on I’ve been whining
- Patty Hebert on I’ve been whining
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Category Archives: Customer Service
What do you say?
You have an hour to talk, listen and answer questions. It’s on a topic about which you are passionate. What do you say? Where do you begin? Will people want to hear me? Will there be more than one person … Continue reading
In a perfect world . . .
. . . there would be no need for this blog. There would be no need to remind you that customer service is about the customer and not about your business, your products, you. But this isn’t a perfect world. Not … Continue reading
Everybody suits up
Pick your analogy. Football players on the same team wear the same uniform. Most fast food chains have the same uniform. If you are a seasoned veteran of Disney theme parks, I bet you can match the uniform with the … Continue reading
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