Category Archives: Customers for Life

Inspiration first

Inspiration – from the Latin inspirare – “in” + spirare  “to breathe”. A definition from c. 1300 has it as “immediate influence of God.” A more modern definition has it as a noun, “stimulation or arousal of the mind, feelings, etc, to special or unusual activity or creativity.” To write a post on … Continue reading

Posted in Customers for Life, Inspiration, Jesus | 9 Comments

A month of Innovation – Day 24

“I always like to look on the optimistic side of life, but I am realistic enough to know that life is a complex matter.” Walt Disney For some reason, which I cannot explain, there seems to be a noted increase … Continue reading

Posted in, Consistency, Customers for Life, Effective, Growth, Hard Work | 8 Comments

A month of innovation – Day 7

“Movies can and do have tremendous influence in shaping young lives in the realm of entertainment towards the ideals and objectives of normal adulthood.” Walt Disney Why does one company focus so much on the secondary guest? The “young” pictured … Continue reading

Posted in Customer Centric, Customers for Life, Details, Disney, Guest, Guestology, Secondary Guest | Comments Off on A month of innovation – Day 7

How can you change someone’s attitude?

In a word? Try frustrated. Somebody calls. They need something. But their regular store doesn’t carry it. The customer complains to us. . . . like we can do anything about it. We don’t own that other store. We don’t … Continue reading

Posted in Attitude, Customers for Life, Exceed Expectations, Extra Mile, It's All About the Customer | 3 Comments

Earning my ears

One thing you don’t want to hear: “This is my first day on the job! Please excuse my incompetence.” Friday, we had the privilege of going through the process of becoming a Cast Member at Norway in Epcot. This was for … Continue reading

Posted in Common Sense, Customers for Life | 6 Comments