My story
Disney Institute
Disclaimer
The Journey
It's All About The Customer
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Customers
June 11, 2012
Open the door
May 8, 2012
Knowing your audience
December 10, 2010
But you’re not a customer, you’re an employee
November 4, 2010
How do you become an expert?
October 27, 2010
Retention vs. Acquisition
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