Category Archives: Disney Institute

How stoked are you for Monday?

It’s Monday!!!!! I’ve been looking forward to this day for over two months! It’s no secret that I’m a Disney fan. And I’ve talked a lot about my experiences with Disney Institute. I’ve traveled to the Walt Disney World to … Continue reading

Posted in Business Growth, Disney Institute, Improvement, Learning | 4 Comments

The customer is always . . .

. . . the customer. They are not always right. The company isn’t always right. There’s a balance. You have a hot-headed customer come into your operation. Sometimes they just need to be heard. Other times, they have a legitimate … Continue reading

Posted in Disney Institute, Expectations, Good Service, People Management, Uncategorized | 5 Comments

Good job

If you have to file a workers’ comp claim because you’ve received too many pats on the back for a job well done . . . . well . . . . Good for you! And if you are a … Continue reading

Posted in Appreciate, Celebrate, Disney Institute, People Management, Thank you | Leave a comment

Is your approach to quality on purpose?

Quality isn’t an accident. It’s a purpose. “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” William A. Foster (1917-1945) Tweet

Posted in Disney Institute, Quality Service | Leave a comment

Why is most service poor at best?

Have we grown accustom to receiving bad service that we no longer are outraged by it? Cellular phone providers, cable companies, banks and most utilities have some of the worst customer service known to man. “Your call is very important … Continue reading

Posted in Bad Service, Disney Institute, Exceed Expectations, Excellence, Great Service | Leave a comment