Category Archives: Empathize


How good are you at guiding your team through challenges? You may be a forward thinker, always looking ahead to how the current situation can affect the bottom line of your business. Or you may have the capacity to see … Continue reading

Posted in Empathize, Leadership | 2 Comments

Ya’ gotta have H.E.A.R.T. – Handling Customer/Guest Problems

It’s a pretty safe bet to say that most of us have a heart. Well, at least we have a heartbeat. Recently, as part of my Disney Institute course, we were asked to have heart. This came from a guest … Continue reading

Posted in Acknowledge, Customer, Empathize, Guest, Resolve, Thank | Leave a comment