Category Archives: Encouragement

This chapter is almost over

But the story isn’t finished. This picture was taken at the last Disney Institute course I attended on People Management. Lot’s of inspiration here. Hoping to take another course soon. But this story doesn’t end here. As a matter of … Continue reading

Posted in Don't Die, Encouragement | 6 Comments

A small word

If you’re thinking charades, that’s not where I’m going. A, an, is, if, it, no, on, at, to . . . . those are all small words. What I’m talking about is offering a small, kind word to your customer. … Continue reading

Posted in Encouragement, Kindness | 2 Comments

One chance meeting

Some guy named jeff. Two years ago today, I met the other face in the picture above. At the time, I had no idea how it would affect my life going forward. He was quietly funny (still is). He made … Continue reading

Posted in Anniversary, Encouragement, Excellence, Grateful, Guestology, Hard Work, Imperfect, Infectious, Inspiration, It's All About the Customer, Jeff Noel, Leadership, Love Your Job, Mentor, Motivation, Passion, Relationship, Serve, Thank you, Walt Disney World | 7 Comments

We strive for 5!

Had another scan today. While I was waiting, several magazines were laid out neatly on the table in the waiting room. Each magazine had this message on a bright pink label: “To make your visit comfortable, Wellstar has provided reading … Continue reading

Posted in Attention, Cancer, Compassion, Encouragement, Good Service | 5 Comments

Urge one another forward

Special thanks to my friend and brother Jason Cicero for inspiring today’s post. There are two words that we do not use in everyday English – exhort and edify. But for those who are familiar with them, you will usually … Continue reading

Posted in Edify, Encouragement | Tagged , , , , | 5 Comments