Category Archives: Exceed Expectations

How to make your service legendary

My son got a Kindle for Christmas last year. He has always been a great reader and the Kindle has helped his love of reading mature. A few weeks ago we found his Kindle looking like this. A quick web … Continue reading

Posted in Customer Service, Exceed Expectations, Performance | 3 Comments

Conversation Conservative

Do you talk about conservation? In other words, are you having a conversation about conservation? Or are you doing something about it? On our recent trip to the Walt Disney World, we stayed at the beautiful Animal Kingdom Lodge. One … Continue reading

Posted in Animal Kingdom Lodge, Basics, Cast Member, Customer Service, Disney, Exceed Expectations, Guest, Impactful, Pin, Relationship, Service | 3 Comments

Social Media Experiment

The power of relationship If everything went as planned yesterday, then the above picture is of myself and Mark Sanborn, an international bestselling author and noted authority on leadership, team building, customer service and change. When I heard that Mark was … Continue reading

Posted in Business Growth, Customer Service, Customers for Life, Difference, Exceed Expectations, Innovation, Inspiration, Leadership, Mark Sanborn, Opportunity, Relationship, Social Media | 7 Comments

They even had a flower

They even had a flower . . . There are some companies who get it when it comes to customer service. And by get it, I mean they include the little things that most other companies choose to ignore. Flowers … Continue reading

Posted in, Attention to Detail, Exceed Expectations, It's All About the Customer | 6 Comments

How can you change someone’s attitude?

In a word? Try frustrated. Somebody calls. They need something. But their regular store doesn’t carry it. The customer complains to us. . . . like we can do anything about it. We don’t own that other store. We don’t … Continue reading

Posted in Attitude, Customers for Life, Exceed Expectations, Extra Mile, It's All About the Customer | 3 Comments