Category Archives: Excellence

We’re not even there and we’re experiencing it

That was whispered to me by my 8-year-old observant daughter the other night. We were so close to the action we could partake of the experience without actually being there. Of course the experience was over the top by most … Continue reading

Posted in Excellence | Tagged , | 2 Comments

Is good service rare?

Are your customers surprised because they received excellent service? Or are they surprised when they don’t? Hopefully, excellent service isn’t as rare as a five-legged goat. Tweet

Posted in Excellence, Great Service, Quality Service | 2 Comments

One chance meeting

Some guy named jeff. Two years ago today, I met the other face in the picture above. At the time, I had no idea how it would affect my life going forward. He was quietly funny (still is). He made … Continue reading

Posted in Anniversary, Encouragement, Excellence, Grateful, Guestology, Hard Work, Imperfect, Infectious, Inspiration, It's All About the Customer, Jeff Noel, Leadership, Love Your Job, Mentor, Motivation, Passion, Relationship, Serve, Thank you, Walt Disney World | 7 Comments

Just an old sweet song

I had just moved to Atlanta in May of 1984. Having worked at Six Flags during the Summer of 1983, it was a natural fit to work there again following the permanent move. One Saturday evening in early June, I … Continue reading

Posted in Appreciate, Back In The Day, Competition, Effort, Encouragement, Excellence, Inspiration, Leadership, Team, Vision | 5 Comments

Happy Birthday, Mr. Inspiration

“It’s All About The Customer” is only 19 months old. This whole journey started many years ago. But the most recent leg of that journey has been greatly influenced by a man with a vision. But he’s not just any … Continue reading

Posted in 5-a-day-blogger, Cast Member, Difference, Disney Institute, Disney's Approach to Leadership Excellence, Excellence, Fortune 100, Impactful, Infectious, Insane, Inspiration, Jeff Noel, Leadership, Milestones, Organization, Passion, Principles, Professional, Purpose, Relationship, Remarkable, Service, Sincerity, Thank you, Walt Disney World | 5 Comments