Category Archives: Extra Mile

Are we spoiled?

Some of us know what excellence looks like. We’ve had a taste. A small bite of the golden apple. What if we’ve had a less than stellar experience and are disappointed, who is to blame? Is it our expectations that … Continue reading

Posted in Customer Service, Dedication, Difference, Exceed Expectations, Extra Mile, Great Service | Leave a comment

Before you leave

Target House. . . an apartment style building built by Target for families of children whose treatment at St. Jude Children’s Research Hospital is scheduled to last longer than 3 months. Each apartment is fully furnished. Other amenities include: Free … Continue reading

Posted in Bottom Line, Customer for Life, Dedication, Extra Mile, Home, Listen, Needs | Leave a comment

Keep it clean

Notice how clean it is? To the casual observer it might not stand out. But if leaves were littering the pathway or a trash can was overflowing, we’d notice it in a heartbeat. How “clean” is your operation? Your customers … Continue reading

Posted in Attention to Detail, Extra Mile | 4 Comments

Using your words for good or evil?

Are you lifting your team up or tearing others down just to make yours look good? October was National Anti-Bullying Awareness Month. Did you know about it? Bullying doesn’t just happen on the playground at school. It can happen in … Continue reading

Posted in Edify, Encouragement, Extra Mile | 1 Comment

Mission: Possible

Mission: Impossible was a popular TV show that ran from 1966-1973. It featured an elite covert operations team assigned seemingly impossible tasks that were carried out with the utmost in secrecy. Any agents who were discovered must deny their involvement … Continue reading

Posted in Bottom Line, Extra Mile, Hard Work | 9 Comments