Category Archives: Focused

Can you see the road ahead?

So you’ve reviewed your business plan. You’ve picked out a location. You’ve got a marketing plan in place. You’ve hired the right people. Can you see where you’re going? We get caught up in the planning that we sometimes fail to … Continue reading

Posted in Beginning, Business Growth, Determined, Dreams, Execution, Focused, Goals, Progress, Vision | Comments Off on Can you see the road ahead?

He’s less of a man

This was at the end of the Make-a-Wish 5K in Marietta, Georgia, October 2010. If you’re a regular reader of “It’s All About The Customer” you’ll probably notice the guy on the right. Unless you’re a personal friend, you probably … Continue reading

Posted in Challenge, Change, Choices, Determined, Encouragement, Focused, Hard Work, Inspiration, Motivation, Purpose | 6 Comments

A month of Innovation – Day 20

Saw this at my kids’ school last night. I love the fact that these little nuggets of wisdom and encouragement are posted up around the school. What are you surrounding yourself with where you work? Is it inspiration? Innovation? Or … Continue reading

Posted in Effort, Focused | Tagged | 2 Comments

Change is good

Don’t like the way sales are going? Then something has to change. Don’t like the person you’re working for? Then something has to change. Don’t like your paycheck? Don’t like . . . . whatever? Then something has to change. … Continue reading

Posted in Change, Cheerleader, Dreams, Encouragement, Focused, Insane | 7 Comments

Pay Attention

Details, shmetails. Nitpicking. Demanding. Overcritical. Hypercritical. Choose whatever word you want to describe it. Paying attention to even the smallest detail can result in huge rewards. You don’t do the details to showcase them in the end. The details, nitpicking … Continue reading

Posted in Customer Service, Details, Excellence, Focused, Nitpicking, Vision, Waldo, Walt Disney World | 1 Comment