Category Archives: Guest

A month of innovation – Day 7

“Movies can and do have tremendous influence in shaping young lives in the realm of entertainment towards the ideals and objectives of normal adulthood.” Walt Disney Why does one company focus so much on the secondary guest? The “young” pictured … Continue reading

Posted in Customer Centric, Customers for Life, Details, Disney, Guest, Guestology, Secondary Guest | Leave a comment

Treat your customers as guests

Many thanks to Disney Institute for posting this gem. This falls right in line with the theme of this blog. “While one can argue that many people are unsure of how to treat customers, everyone knows how to treat a … Continue reading

Posted in 31 Day Challenge, Guest | 4 Comments

Ya’ gotta have H.E.A.R.T. – Handling Customer/Guest Problems

It’s a pretty safe bet to say that most of us have a heart. Well, at least we have a heartbeat. Recently, as part of my Disney Institute course, we were asked to have heart. This came from a guest … Continue reading

Posted in Acknowledge, Customer, Empathize, Guest, Resolve, Thank | Leave a comment

Curb Service

When you mention the words “curb service” what comes to mind? Depending on when you grew up you might be familiar with some of the old-fashioned drive in diners that dotted the highways and byways throughout the country. Most small … Continue reading

Posted in Customer Service, Guest, Listen, Smile, Thank | Leave a comment