Category Archives: Imperfect

One chance meeting

Posted on November 15, 2011 by David

Some guy named jeff. Two years ago today, I met the other face in the picture above. At the time, I had no idea how it would affect my life going forward. He was quietly funny (still is). He made … Continue reading →

Posted in Anniversary, Encouragement, Excellence, Grateful, Guestology, Hard Work, Imperfect, Infectious, Inspiration, It's All About the Customer, Jeff Noel, Leadership, Love Your Job, Mentor, Motivation, Passion, Relationship, Serve, Thank you, Walt Disney World | 7 Comments

The Perfect Lunch

Posted on September 17, 2010 by David

As part of my Disney Institute course on Quality Service, one of the lessons was devoted to Setting and how it is used as a delivery system within the framework Disney uses for their exceptional service. As one of the … Continue reading →

Posted in Design, Disney Institute, Imperfect, Perception, Perfect, Quality Service, Setting | 8 Comments