Category Archives: It’s All About the Customer

One chance meeting

Some guy named jeff. Two years ago today, I met the other face in the picture above. At the time, I had no idea how it would affect my life going forward. He was quietly funny (still is). He made … Continue reading

Posted in Anniversary, Encouragement, Excellence, Grateful, Guestology, Hard Work, Imperfect, Infectious, Inspiration, It's All About the Customer, Jeff Noel, Leadership, Love Your Job, Mentor, Motivation, Passion, Relationship, Serve, Thank you, Walt Disney World | 7 Comments

Anybody out there?

Time for a little statistical update. Is anybody reading this? Okay, maybe a few are. Since January 1, 2011, there have been over 35,000 visits to “It’s All About The Customer” covering six of the seven continents. Yes, I checked, … Continue reading

Posted in Goals, It's All About the Customer, Jeff Noel, Success | 9 Comments

Innovation – It’s the people

“You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality.” – Walt Disney Tweet

Posted in Friendly, It's All About the Customer, Jeff Noel, Perception | 2 Comments

What do you say?

You have an hour to talk, listen and answer questions. It’s on a topic about which you are passionate. What do you say? Where do you begin? Will people want to hear me? Will there be more than one person … Continue reading

Posted in Customer Service, Disney Institute, Dreams, It's All About the Customer, Learning, Walt Disney World, Walter Elias Disney | 8 Comments

A month of Innovation – Day 2

“I believe in being an innovator.” Walt Disney One definition of innovate is “to introduce something new; make changes in anything established.” People laughed in 1937 when Walt wanted to make a full-length movie out of Snow White instead of … Continue reading

Posted in, Innovation, It's All About the Customer | 1 Comment