Category Archives: It’s All About the Customer

A month of Innovation – Day 1

“Of all the things I’ve done, the most vital is coordinating those who work with me and aiming their efforts at a certain goal.” Walter Elias Disney (1901-1966) He was an ordinary man with an extraordinary vision. May is being dedicated … Continue reading

Posted in Excellence, Innovation, Inspiration, It's All About the Customer, Walter Elias Disney | 4 Comments

They even had a flower

They even had a flower . . . There are some companies who get it when it comes to customer service. And by get it, I mean they include the little things that most other companies choose to ignore. Flowers … Continue reading

Posted in, Attention to Detail, Exceed Expectations, It's All About the Customer | 6 Comments

How can you change someone’s attitude?

In a word? Try frustrated. Somebody calls. They need something. But their regular store doesn’t carry it. The customer complains to us. . . . like we can do anything about it. We don’t own that other store. We don’t … Continue reading

Posted in Attitude, Customers for Life, Exceed Expectations, Extra Mile, It's All About the Customer | 3 Comments

Not a single brick out of place

Here at “It’s All About The Customer”, there wasn’t a blueprint on how this blog was supposed to look. Going back through the archives, you can see the changes since it started in December 2009. But there was always a … Continue reading

Posted in 31 Day Challenge,, It's All About the Customer | 7 Comments