Category Archives: Perception

Innovation – It’s the people

“You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality.” – Walt Disney Tweet

Posted in Friendly, It's All About the Customer, Jeff Noel, Perception | 2 Comments

The Perfect Lunch

As part of my Disney Institute course on Quality Service, one of the lessons was devoted to Setting and how it is used as a delivery system within the framework Disney uses for their exceptional service. As one of the … Continue reading

Posted in Design, Disney Institute, Imperfect, Perception, Perfect, Quality Service, Setting | 8 Comments