Category Archives: Relationship

Happy Birthday, Mr. Inspiration

Posted on June 8, 2011 by David

“It’s All About The Customer” is only 19 months old. This whole journey started many years ago. But the most recent leg of that journey has been greatly influenced by a man with a vision. But he’s not just any … Continue reading →

Posted in 5-a-day-blogger, Cast Member, Difference, Disney Institute, Disney's Approach to Leadership Excellence, Excellence, Fortune 100, Impactful, Infectious, Insane, Inspiration, Jeff Noel, Leadership, Milestones, Organization, Passion, Principles, Professional, Purpose, Relationship, Remarkable, Service, Sincerity, Thank you, Walt Disney World | 5 Comments

Customer Service Tips – Be Helpful

Posted on October 4, 2010 by David

This is nothing new. People come in and use you for information then spend their dollars elsewhere. That’s okay. If they keep coming to you asking questions, you keep on providing answers. They trust you. If they start telling their friends and family … Continue reading →

Posted in Business Growth, Excellence, Relationship, Reputation, Reward, Service | 8 Comments

It’s a Business Decision

Posted on August 8, 2010 by David

When I was at the bank recently making a deposit, I told the teller (she’s one of my customers too) that we would no longer be banking with them after 1 more day. This is a bank with which we … Continue reading →

Posted in 11 years, Business Decision, Customer for Life, Customer Service, Relationship | Comments Off on It’s a Business Decision