Category Archives: Simplicity

EILNST

EILNST In that order the letters do not appear to spell anything. Rearrange them and you get the word LISTEN. An often underused talent, I believe we have two ears and only one mouth for a reason. “The word ‘listen’ … Continue reading

Posted in Listen, Simplicity | Leave a comment

It’s simple to feed them

Whether you’re feeding five or five thousand, you still take it and make it simple to make it successful. Pictured above is the small banquet room I helped setup for the 2013 Chick-fil-a Leadercast. I was part of a team … Continue reading

Posted in Basics, Challenge, Details, Preparedness, Simplicity | 4 Comments

What’s at the heart?

What is at the heart of your organization? Is it your brand? Is it your location? Is it you? While you may not be located in a place or have an iconic structure located in your town square, it’s you … Continue reading

Posted in Giving, Heart, Life, Simplicity | 2 Comments

‘Preciate-cha

A common parting phrase. Is it necessarily a good one? In my opinion . . . no. Save the appreciation for your stock portfolio. While appreciation is synonymous with gratitude, most people can interpret a sincere thank you a lot … Continue reading

Posted in Simplicity, Smile, Thank you, Thankful | 1 Comment

Succinct

Check your mission statement, your employee handbook, your own vernacular. Are you using large, copious, voluminous words to make your point? Chances are they also make it into your vocabulary when talking with your customers. Keep it simple. And make … Continue reading

Posted in Basics, Communicate, Guestology, Reaching Customers, Simplicity | 3 Comments