Category Archives: Unexpected

You have one job

Meet Elisa. She’s the one carrying the umbrella on the left. Why is she carrying anĀ umbrella? Well besides the obvious fact that it’s raining, she is out there because of where she works and what this location means to the … Continue reading

Posted in Incredibly different, Service, Unexpected | 4 Comments

My cow is broken

So what do you do when your cow is broken? On several occasions things didn’t go as we had planned. Either we didn’t have the right equipment or the right things were in the wrong place. Or the job required … Continue reading

Posted in Adjustments, Challenge, Leadership, Mistake, Teamwork, Unexpected | 3 Comments

I expected a pin

I wear my pin everyday. It’s a great reminder about what can happen when you try to do the impossible. When I attended Disney’s Approach to People Management, I was expecting another pin. I should have known better. They live … Continue reading

Posted in Disney Institute, Performance, Reward, Unexpected | 6 Comments