One in a million

“The statistics are very much against us. Think about it. If there is a one in a million chance something will go wrong, and 10 million guests ride our ride, then something will happen ten times. We can’t design to that one in a million. We have to design to that one in hundreds of millions.”

Bruce Johnson, Imagineer, as quoted in Walt Disney Imagineering: A Behind the Scenes Look at Making the Magic Real

So, do you work/design/create for the one or the one in a million?

How about giving your customer a one in a million experience?

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4 Responses to One in a million

  1. Patty Hebert says:

    Design it as if your daughter was its sole rider. Treat your customers the same. Hola from Madrid my friend!

  2. Jeff Noel says:

    Welcome back David. Nice to see you. 🙂

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