I was listening to a recent Disney podcast while driving home from work. This one is known for its humor, insight and every now and then, great nuggets of wisdom that can be applied to numerous situations.
Here’s another way to look at it from a business perspective.
Today’s phone call is tomorrow’s customer.
In a follow up to an earlier post on how not to handle a personal phone call while working, this is a great approach to have each time the telephone rings. Whether it is a slow day or the busiest day of the year you should treat each telephone call as a potential sale. You don’t know who is going to be on the other end of the phone line. Yes, with Caller ID being so popular you may know who it is. But you might not know what they are asking for.
Do you ignore the phone when you have a customer/guest with you? Maybe it’s time you learned how to multitask efficiently. Go ahead and answer the phone. It could be the difference between success and failure.