Monthly Archives: December 2011

Move all the way to the front please

Posted on December 9, 2011 by David

There is a reason why it’s best to “block and face” and have your shelves fully stocked. And it’s personal. I ventured out the other day to work. Did payroll, filed a few things, printed some reports. It was a … Continue reading →

Posted in Attention to Detail, Common Sense, Details, Hard Work, Performance, Quality Service | 2 Comments

How to make your service legendary

Posted on December 8, 2011 by David

My son got a Kindle for Christmas last year. He has always been a great reader and the Kindle has helped his love of reading mature. A few weeks ago we found his Kindle looking like this. A quick web … Continue reading →

Posted in Customer Service, Exceed Expectations, Performance | 3 Comments

It is the little things

Posted on December 7, 2011 by David

What do you notice about the picture above? I’ll give you a moment. Got it yet? Here’s a hint. It’s something we all learn to do as a child. Yep. I tied my own shoe. If we are constantly reviewing … Continue reading →

Posted in Attention to Detail, Basics, Beginning | 1 Comment