Monthly Archives: January 2013

Give me a 10

Posted on January 29, 2013 by David

Our microwave died. It was built 11 years ago. So we go shopping for a new one. The main purpose was to check availability and prices. We didn’t really plan on making a purchase tonight. But we found what we … Continue reading →

Posted in Great Service, Performance, Reward | 5 Comments

Self righteous

Posted on January 26, 2013 by David

I’m no Mother Teresa. Sanctimonious. Narcissistic. Holier-than-thou. I have to admit I had to look these up to get their correct definitions. And that’s because I’ve been accused of being self righteous twice in the last month. Taking the moral … Continue reading →

Posted in Blessings, Character, Choices, Righteousness | Comments Off on Self righteous

Hold me back

Posted on January 25, 2013 by David

No matter which direction you’re looking, you’re always facing forward. Are we reluctant to face what lies ahead? Is focusing on what you can’t do holding you back from what you can do? Tweet

Posted in Future | Comments Off on Hold me back

How deep is the ocean

Posted on January 12, 2013 by David

Do you get strange questions from your customers? From your employees? Be prepared with the answer regardless of the question. Sometimes you have to read between the lines to know what’s really being asked. Tweet

Posted in Adjustments, Cast Member, Curiosity, Question | 1 Comment

And if I ever lost you

Posted on January 11, 2013 by David

Do you track your customers spending habits? How can you get them back when they are gone? Are you in tune with them so well that you know when they haven’t shopped with you in a while? In most cases, … Continue reading →

Posted in Cast Member, Choices, People Management | Comments Off on And if I ever lost you